Return and Refund Policy

We understand that sometimes your expectations may differ from the product you receive. At NAAPAM, we want to ensure your satisfaction and provide you with a simple, transparent, and customer-friendly return and refund experience.

5-Day Return Period

We offer a 5-day return period from the date you receive your order. If, within this period, you find that the product does not meet your expectations, is defective, damaged, or incorrect, we are here to assist you.

Hassle-Free Returns

To initiate a return, please follow these steps:

• Contact Us: Contact us via email at support@naapam.store or through WhatsApp at +9178891738 within 5 days of receiving your order. Please mention your order number and the reason for the return.

• Return Approval: Our customer support team will review your request and guide you through the return process if the return conditions are met.

• Packaging: Please ensure that the product is unused, in its original condition and packaging, and includes all tags, accessories, and other items received with the order.

• Return Shipment: Once your return is approved, please follow the return instructions provided by our customer support team.

Full Refund Guarantee

Once we receive and inspect the returned product and approve the return, we will initiate a refund of the eligible order amount.

The refund will generally be processed within 3 business days after the return has been approved. The time taken for the amount to reflect in your bank account or original payment method may vary depending on your payment provider or bank.

For Cash on Delivery (COD) orders, we may request the customer to provide valid bank account or other necessary payment details to process an approved refund.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note the following conditions:

• Unused Condition: The product must be unused and in its original condition and packaging.

• Initiate Within 5 Days: The return request must be initiated within 5 days from the date of delivery.

• Approval Process: All return requests are subject to review and approval by our customer support team.

• Product Integrity: The product must be in resalable condition and should include all original accessories, tags, packaging, and other items supplied with the order.

• No Damage Due to Misuse: Returns may not be accepted if the product has been damaged, altered, misused, or improperly handled by the customer.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

We may request clear photographs or an unpacking video to verify the issue. After verification, we may provide a replacement or refund, depending on the situation and product availability.

Unpacking Video Recommendation

To help us resolve any delivery-related issue quickly, we strongly recommend recording a clear unpacking video when you receive your order.

The video should show the sealed package before opening, the complete unboxing process, the product received, and any damage, defect, or discrepancy.

An unpacking video can help us verify claims related to damaged, missing, or incorrect products.

Our Commitment to Your Satisfaction

At NAAPAM, your satisfaction is our priority. We are committed to providing a transparent and customer-friendly shopping experience.

If you have any questions or concerns regarding returns or refunds, please contact our customer support team.

Website: naapam.store
Email: support@naapam.store
WhatsApp: +91-9178891738

Thank you for choosing NAAPAM.
Happy Shopping!